Family-like Service

Family-like Service Commitment

One-key repair reporting, quick response

Customers can apply for repairs through various forms such as the Smart Sinotruk APP, WeChat, and 400 phone calls, and the order will be taken within 10 minutes.

Expert team to provide technical support

A strong team of experts can quickly diagnose faults, provide the best repair plan, and provide lifelong technical support for the entire vehicle.

Limited-time maintenance, overtime compensation

Fault vehicles shall be repaired and completed within a time limit. For highway vehicles, general faults shall be completed within 24 hours and major and difficult faults shall be completed within 72 hours. Compensation for exceeding the time limit shall be made at 1,000 yuan per day.

Service quality is evaluated by customers

The customer evaluates the quality of each service through the Smart Sinotruk APP, and the evaluation results are linked to the maintenance cost of the service station, accepting comprehensive supervision from the customer.

Accessories guaranteed, timely and accurate

Family-like service accessories support code scanning to verify authenticity, receive red envelopes, and ensure 100% original accessories. The logistics of accessories are efficient and easy to obtain.

Open and transparent charging standards

Unified repair and maintenance charging standard within and out of the warranty period with reasonable, open and transparent price.

Value-added services, premium experience

Rich TCO products and customized services create a full lifecycle premium experience for customers.

Intelligent service, sincere care

Bind your phone to the Smart Sinotruk APP, access vehicle medical examinations and monthly driving reports with just one click. Drive and control by yourself, and have an intelligent experience.

Family-like Service Certification

Seven-star certification for after-sales service system

Won the "Intelligent Service Leadership Award" and the Customer Service Golden Award in 2022

Family-like Service Hotline

Sinotruk 400 Call Center, with 50 experts and 76 ordinary customer service agents, has many years of professional experience, and strives to build a rapid communication bridge to ensure that the demands are settled and everything has a response.

Family-like service hotline：4001-888-666